FAQ: Frequently asked questions

Fulfilment takes care of:

• Receipt of goods
• Stocking and unstocking
• Packaging of the order
• Handing over the package to the carrier
• Reverse logistics (returns)

• Before deciding to hire your first warehouse keeper 
• Expanding your existing warehouse by building or renting
• You don’t want to deal with the costs of salaries, electricity, packaging material, etc.
• You start to prefer leisure

• Modern technology speeding up the warehousing process
• Extensive capacity and experience
• Lower operating and fixed costs by consolidating multiple companies into one space
• Saving time and reducing administrative burden

• Basic prices are on the Pricing page 
• Price variation according to the type of goods
• Individual offers according to requirements
• Costs less than if you add up your own costs (salaries, time, packaging, lighting, heating, rentals, technology, repairs, health & safety, legislation, ...)

• Orders before 5pm are dispatched the same day depending on the carrier
•  We dispatch goods within 24 h throughout the Czech Republic, Slovakia and Hungary. Over 24 h to the rest of the world
• We are constantly expanding our services to other countries

Our options::

• DPD
• PPL
• Packeta - international
• GLS
• GEIS - oversized
• UPS - international

• YES – access after contract conclusion  
• All information in real time via API
• Tracking of goods movement in the warehouse and during transport

• Issues regarding goods, regulations and requirements are resolved 
• Terms of cooperation are fine-tuned
• Contract is signed and warehouse systems are linked
• Stocking and dispatch
• Likely within 14 days, but depends on the quantity of items

• Just upload a notice of what’s coming and we’ll take care of the rest

• It’s not complicated, but it requires some IT skills 
• You need someone who knows the API
• We are happy to help you with some of this via our own programmers

• Goods requiring a specific temperature range outside the 15–25 °C range 
• Fresh food (except for food supplements, we store these)
• Dangerous, prohibited or life-threatening items: drugs, weapons, some ADRs
• Live animals
• Items longer than 3 m, but this is subject to agreement and individual assessment

• Regular parcels 0.01–31.5 kg 
• Full-pallet shipments
• Oversized shipments
• We prepare for personal pick-up in a van or truck

• We inspect the returned shipment and put it back in storage 
• We mark the damaged ones and ask what to do about it
• We put the claims in the claims warehouse until they are resolved